Call us on  859-469-6205

Home FAQ’s

FAQ’s

How do I get started?

Our site works a lot like Amazon.  You shop for the courses you’d like to take for the Continuing Education Credits you need then add them to your shopping cart and check out.  We accept all major credit cards.  You DO NOT have to subscribe or join a club.  There are no fees beyond the purchase of the course(s).

Who do I contact for technical support?

You may contact technical support through the contact page on this website or call us.

Phone: 859-469-6205 or
Emailinfo@sleepedu.org

What format do you use for your courses?

Much of the course content is published in PDF.  Some courses may be video mp4 format. PDFs can be downloaded to your computer or tablet and can be read on any device that has a PDF viewing program.  The tests are taken online.  All courses and tests are responsive, mobile-friendly and can be viewed on a desktop, laptop, tablet or smartphone.

How do I obtain author's credentials and objectives for a course?

The course description and objectives are in the description of the course in the details in the store front.   The authors are listed in the course material.

Where are your courses approved and in what locations?

Are courses are approved in all parts of the world that recognize BRPT, AAST, AARC or CSRT approved continuing education courses for your continuing education requirements.

May I take a course if I do not live in the US or Canada?

Yes.

Do I download the course or is it online?

For most of the courses you download the course content.  The test, however, must be taken online. All courses and tests are responsive, mobile-friendly and can be viewed on a desktop, laptop, tablet or smartphone.

How long do the courses take (on average)? Is there a time limit?

Our courses are approved for 1.0 credit hours of continuing education each.  Our courses are evaluated using the Mergener Formula (Mergener Calculator) to estimate the time required to read the material.  Each test is at least ten questions.  You have access to each course you purchase for one year.

Do I have to take the online course all at once or can I start and then return to it later?

You may read the course material at your own pace anytime.  You must take the course online all at once.

How do I take the test after reading the course?

To take the test, return to the Digital Download Page by logging into your Account or clicking the link at the bottom of your purchase receipt and selecting the Item marked “TEST” for your course topic.

How quickly do you grade the exam?

The test is instantly graded.  You are informed immediately if you have passed.

What if I do not pass the exam?

You may take the exam again.

How do I receive my certificate after I complete the course?

Certificates of completion are now stored in our systems. After successful course completion, you can access your certificates by (1) logging into your account, (2) view the course you've completed, (3) click the link "Click Here to View your Certificate of Completion", and (4) Download the PDF certificate and print out.

What date do you put on the certificate?

The date on the certificate is the date you passed the test.

What if I lose my certificate?

If you lose your certificate, no worries as they are stored in our system.  You can access your certificates by (1) logging into your account, (2) view the course you've completed, (3) click the link "Click Here to View your Certificate of Completion", and (4) Download the PDF certificate and print out.

What is your refund policy?

As all products on SleepEdu.org are digitally downloaded, all sales are final.  Refunds cannot be made for any course accessed.  If there is an error in your order and you have NOT accessed the course material or course test (we record that), call 859-469-6205 for assistance.  Life is difficult enough; we are not here to make it more so.